📌 Key Highlights:

• Verification Process: All new vendors must complete the mandatory verification process, including ID proof, business registration, and address validation.
• Product Listing Standards: Vendors are now required to maintain high-resolution images, accurate product descriptions, and category compliance for each listing.
• Delivery Time Commitments: Updated SLAs (Service Level Agreements) for delivery timelines must be met to avoid penalties or account warnings.
• Customer Communication: Vendors are encouraged to use the in-platform chat system to respond to queries within 24 hours.
• Review Management: Guidelines on handling negative reviews have been added, ensuring respectful engagement and dispute resolution.

📋 Implementation Timeline:

These guidelines come into effect immediately for all new vendor registrations.
Existing vendors have until April 30, 2025, to comply with the new standards.

🚀 Goal of the Update:

This update is part of our continuous effort to improve marketplace quality and customer satisfaction while supporting vendors with clearer policies and fair practices.

For more details, vendors can visit the Vendor Help Center or contact the support team for personalized guidance.