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Customer Support

We're here to help you succeed. Get the assistance you need from our dedicated

customer support team - available 24/7 to resolve your questions.

Why Vendors Choose Ploomm

Everything you need to grow your event business

Product Demo Video

Watch our comprehensive walkthrough to learn about our products and services. Get familiar with all the features and capabilities available to help your business grow.

Getting Start

Define your vision and goals. Start by choosing a theme, setting a budget, and creating a detailed guest list. Research venues, vendors, and potential dates to ensure your event runs smoothly. Planning ahead reduces stress and makes execution seamless.

Discover the perfect vendors and services. Our AI-powered system analyzes your preferences, budget, and event style to recommend the best venues, caterers, photographers, and entertainment options. This ensures a personalized experience tailored to your needs.

Coordinate with your chosen vendors. Communicate all your requirements, confirm dates, and finalize contracts. Use our collaboration tools to share ideas, track tasks, and get approvals from stakeholders, ensuring everyone is on the same page.

Bring your vision to life. On the day of the event, manage timelines, coordinate vendors, and monitor logistics. Ensure guests are comfortable, troubleshoot issues quickly, and enjoy the celebration you’ve meticulously planned.

Contact Us

Have a question or need assistance? We're here to help. Reach out to our team and we'll get
back to you as soon as possible.

Get In Touch

Phone Support +1 (555) 123-4567
Email Support [email protected]
Our Address 123 Business Avenue San Francisco, CA 94105

Business Hours

Monday - Friday: 9:00 AM - 6:00 PM PST
Saturday: 10:00 AM - 4:00 PM PST
Sunday: Closed

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Frequently Asked Questions

Find answers to common questions about our platform, services, and support.

Platnum supports a wide variety of events including corporate conferences, weddings, birthday parties, networking events, product launches, and more. Our platform is designed to be flexible enough to handle events of all sizes and types, from intimate gatherings to large-scale productions with hundreds of attendees.

Our AI-powered vendor matching analyzes your event requirements, budget, preferences, and past event data to recommend the most suitable vendors. The system considers factors like vendor ratings, availability, pricing, and specialization to provide personalized recommendations that save you time and ensure the best fit for your event needs.

Yes, Platnum is designed to handle multiple events at once. Our dashboard provides an overview of all your ongoing events, with separate workspaces for each. You can easily switch between events, track progress, manage budgets, and coordinate with different vendor teams without any confusion or overlap.

We support a variety of payment methods including credit cards (Visa, MasterCard, American Express), debit cards, bank transfers, and digital wallets like PayPal and Apple Pay. All transactions are processed securely through our encrypted payment gateway to ensure your financial information remains protected.

Yes, Platnum offers a fully-featured mobile app for both iOS and Android devices. The app allows you to manage events on the go, communicate with vendors, track budgets, access guest lists, and receive real-time notifications about your event progress. You can download it from the Apple App Store or Google Play Store.

Data security is our top priority. We use enterprise-grade encryption for all data in transit and at rest. Our platform is compliant with GDPR and other privacy regulations. We regularly conduct security audits and penetration testing. Additionally, we offer role-based access controls so you can determine who can view and edit sensitive event information.

We provide comprehensive support through multiple channels including 24/7 live chat, email support, and phone assistance during business hours. Additionally, we offer an extensive knowledge base, video tutorials, and personalized onboarding sessions for new users. For enterprise clients, we provide dedicated account managers and priority support.

Absolutely. Platnum offers integrations with popular business tools including CRM systems, email marketing platforms, calendar applications, accounting software, and project management tools. We also provide a robust API for custom integrations. Check our integrations page for a complete list of supported applications and connection guides.
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